Refund & Exchange Policy

The Prairie Ridge Booster Club does not offer refunds or exchanges. This applies to spirit wear, sponsorships, and donations alike, and it applies whether you paid by card or by check.

We know that's stricter than a shop. Every order we place is paid for up front out of funds meant for students, nobody here is paid to process returns, and we have nowhere to put returned stock. A refund policy we couldn't actually honour would be worse than an honest one.

No refunds and no exchanges, including for size. Please check the size chart before you order — we can't swap a medium for a large, even unworn with tags, because the garment was ordered specifically for you.

Personalised items — anything with a name, number, or custom embroidery — are especially final, since they can't go to anyone else. We confirm spelling with you before ordering.

Orders are picked up at the Dean's office at Prairie Ridge during school hours. We'll email you when yours is ready. If those hours genuinely don't work for you, reply to that email and we'll arrange something — an order you can't collect isn't a refund problem, it's a scheduling one, and we'd rather solve it.

Sponsorship payments are final once made. Your sponsorship pays for banners, signage, and printing that we commit to on your behalf, usually well before the event.

If we don't deliver what we promised you — the banner never goes up, the ad doesn't run — that isn't a refund question, it's us failing to hold up our end. Tell us and we'll make it right, whether that means delivering it late, moving it to the next event, or returning the undelivered portion.

Donations are gifts and are not refundable. Please double-check the amount before you confirm.

A genuine error — a duplicate charge, or a payment processed twice by the system — is a mistake rather than a change of mind, and we'll return it. Email us as soon as you spot it.

If we ever return a donation for which you've already had a tax acknowledgment letter, we'll send a corrected letter for your records.

“All sales are final” covers changing your mind. It does not cover us getting it wrong. We'll replace or refund, your choice, if:

• The item is defective — a broken zip, a printing fault, a seam that fails. Send a photo; no time limit, and don't bother returning it.
• We sent the wrong thing — wrong item, wrong size against what you ordered, wrong name on a personalised piece.
• We charged you twice for the same order.
• The club cancels the event your sponsorship or ticket was for, and we can't offer you a comparable one instead.

Email PRBoostersTreasurer@gmail.com with your order number (it looks like PRW-2026-0001 and is on your receipt) and a sentence about what went wrong. A photo helps for anything damaged.

We're volunteers with day jobs, so please give us a few days — we aim to reply within 5 business days. Where we do return money, it goes back the way it came: card payments to the original card, usually within 5–10 business days depending on your bank, and checks by check.

Please email us before disputing a charge with your bank. A chargeback costs the club a fee on top of the disputed amount — money that would otherwise go to students — and if we made the mistake we'd have sorted it out with you directly.